HELP & AVAILABILITY

Know what works.
Know what comes next.

A clear starting point for your website, customer inquiries and everyday follow-through.

Early accessNo card required · Usage limits apply

Feature guide updated September 27, 2026. This page describes availability; it is not a live outage monitor.

YOUR FIRST USEFUL RESULT

Walk one inquiry all the way through.

Use your own business facts and a clearly named test request before sharing your form with customers.

01
Add your business.
Sign in, enter your business name, services and contact details, then review and save. Keep details for each business separate.
Start guided setup ↗
02
Prepare your inquiry form.
Review the questions, save the draft, then publish when it is ready. A saved draft alone does not create a public form.
Review forms ↗
03
Check where the request goes.
Open your published form and submit “BuiltRelay Test” using your own contact details. Return to Get started and check saved progress. The request should appear in your account’s Lead Desk.
Open Lead Desk ↗
04
Review the quote and next action.
Prepare the scope and your own prices. Check the private cost worksheet, review the customer version, then schedule a follow-up. Today shows your earliest open follow-ups.
Open Quote Desk ↗Review follow-ups ↗

A STRAIGHT ANSWER

What you can use today.

AVAILABLE IN EARLY ACCESS

The core customer workflow

Create and edit a website draft.
Review and publish shareable websites and inquiry forms.
Organize saved leads, prepare quotes and schedule your follow-up work.
Prepare campaign and branding briefs for review.
Export supported records and manage recovery copies.

SETUP OR REVIEW REQUIRED

Your connected services

Domains and mailboxes are purchased and managed with their providers.
Mailbox authorization depends on provider configuration and your permission.
AI features depend on feature availability and usage or credit limits. Review every draft.
Payment links use your own provider. Saving a link does not verify a customer payment.

See each connection’s scope ↗

NOT AVAILABLE YET

Automatic outreach and paid signup

Automatic social posting and ad management.
Automatic customer email or text delivery.
In-app domain purchases or mailbox provisioning.
Public paid subscriptions. Checkout remains closed while launch checks are completed.

BEFORE ANY PURCHASE

Understand the offer.

Early access can be explored without a card. Signing in, saving a setup plan or contacting support does not start a subscription.

Review plan availability ↗

PLANNED PAID OFFER

$87 / month

500 monthly AI credits

Paid subscriptions are not open yet. Domains, mailbox licenses, advertising and managed services have separate costs.

Paid cancellation and refund terms must be presented before purchase. This page does not offer a refund guarantee or activate billing.

Read current Terms of Service ↗

YOUR BUSINESS. YOUR RECORDS.

Keep a copy you control.

Export your records

Owner records exports the supported saved collections and your current website draft when available. It does not delete your account or act as a one-click account restore.

Open Owner records ↗

Review recovery copies

Cloud website backups and private record copies are separate. Daily record copies require your opt-in. Check the latest verified copy; an enabled setting alone is not proof of a successful backup.

Open Cloud backups ↗

Manage access or deletion

Use the available record controls or request help with account closure, correction or deletion. Public content and retained recovery copies may need separate handling.

Read the Privacy Policy ↗

WHEN SOMETHING GETS STUCK

Get moving again.

I saved a form, but customers cannot use it.

In Forms, check that the intended version is published. Open its public link and submit your own test request. If you changed the draft after publishing, review whether those changes have been published.

My inquiry did not arrive by email.

Check Lead Desk in the account that owns the published form. Automatic email and text alerts are not active. Return to guided setup to confirm your test request reached the saved records.

A save failed. Should I start over?

Keep the page open so your entered details remain available. Check your connection and the error message. Before repeating a save after a timeout, check the saved list to avoid duplicate entries. If the problem remains, send support the section, action and approximate time.

Can I use my existing website and email?

Yes. Plan the rebuild before changing your current services. Saving a BuiltRelay plan does not transfer a domain or alter email records.

Read the rebuild guide ↗

A PERSON BEHIND THE PRODUCT

Get help from BuiltRelay.

BuiltRelay LLC is operated by Chris Presnell. Include what you were trying to do, the section you used, and any visible error. Leave out passwords, secret keys, full payment details and private customer records.

Replies to workspace support requests appear in the workspace. Email notifications are not guaranteed.

Open workspace Support ↗

Cannot sign in?

Email Chris about BuiltRelay ↗

The owner's existing business email is the fallback contact while dedicated support arrangements are finalized.